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Money management tools

Money management tools

To take the fuss out of finding help with your finances, we’ve created this page in partnership with Westpac.

These resources can help you plan for the future, get in front with your money and work towards a budget that helps you achieve your financial goals.

Help with your bank Help with utility companies Help with your phone bill Tools and resources Additional information and tools

Need help with your banks?

Contact information for leading banks and services around Australia

Programs offering assistance for those experiencing financial hardship

* Information provided by the Australian Banking Association Inc.

Need help with your utility company?

A large part of our income is consumed by electricity, water and other household utilities. Below are free independent factsheets from State Energy and Water Ombudsman offices with information on how to save on your bills, or get help paying your bills.

ACT:

NSW:

NT:

QLD:

SA:

TAS:

VIC:

WA:

Are you experiencing financial hardship and need help with your phone bill?

We have collated some details from leading phone companies about their financial hardship support options. If your phone provider is not listed, or you require more information, we recommened you visit the website of your telecommunications provider.

Telstra

If you are experiencing financial difficulty and wish to discuss payment options available for you, call Telstra on 13 22 00 and say “payment options”.

Download the Telstra Financial Hardship Policy

View the Telstra's Access for Everyone Page designed to assist people on a low income, or facing financial hardship, maintain telecommunications access.

Optus

If Optus is your service provider and you’re experiencing financial hardship, call 1800 505 201.

Virgin Mobile

If you are experiencing financial hardship including difficulties as a result of bushfire or flood impacts please contact Virgin Mobile on 1300 304 090.

TPG

If you are having a problem paying your bill, or you wish to discuss options available to you to minimise your bill, call TPG Customer Service on 13 14 23 and choose option 3.

Vodafone

If you have questions about your Vodafone account or are experiencing financial difficulties, contact Vodafone by calling 1527 from your mobile or 1300 650 405 on any other phone.

Tools and resources

Westpac

Westpac have partnered with us to develop some financial self help tools:

MoneySmart - ASIC

MoneySmart's online tools that can help you take steps to improve your personal finances:

Additional information and tools

Financial Counselling Australia (FCA) provides access to financial counsellors who provide a free independent and confidential service.

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