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General Questions and Sponsorship Queries 

For general questions and queries relating to Sponsorship or Salvos Gifts, please submit an enquiry via email to and we will respond as soon as possible. 

Feedback and Complaints 

We are open to receiving feedback, complaints, or concerns. If you have a complaint, we would like to hear from you and work with you to effectively resolve it. Our Complaints Focal Point will seek to resolve any issues in a professional and timely manner. 

You can submit feedback, make a complaint, or express a concern via email to

If you believe The Salvation Army Australia has breached the ACFID Code of Conduct, you can lodge a complaint on the ACFID website 

Safeguarding Children and Adults 

The Salvation Army Australia is committed to protecting children and adults from all forms of abuse and harm. The Salvation Army Australia’s commitment to the safety and wellbeing of children and adults is a shared priority and responsibility of all personnel. 

You can submit a concern regarding Child and Adult Safeguarding via email to Please be assured that we respect your privacy and confidentiality regarding the information you provide to us. 

Other ways to get in touch 

You can write to us at the following address: 

International Development 

PO Box A229 

Sydney South NSW 1236 

To contact us via email/online, please complete the form below.

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